TRUTH or DELUSION? If you provide good customer service, people will refer business to you.

DELUSION. And here’s the reason. Good customer service is a prerequisite. It’s a minimum expectation. Think about it. Would you refer somebody to me if I provided lousy customer service? Of course not. You’d end up looking like a dope in the eyes of the prospect. Your own credibility would suffer. Good customer service is […]
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